Privacy Policy — Kaizen

Last updated: 29 September 2026

Kaizen is a product of Firas Fuqha Consumer Goods Company LLC (Nablus, Palestine). We provide software that lets merchants manage their Facebook Pages and Instagram professional accounts. For merchants' customer data, we act on the merchant's behalf and instructions.

Data we process

• Connection data: IDs of Pages/accounts the merchant connects, and granted access tokens (stored encrypted).
• Conversation content: messages and comments sent to the merchant's Pages and our replies, plus the sender's public name and page-scoped ID.
• Referral data: if a customer arrives via an ad, the ad ID and related information provided by Meta.
• Performance data: insights for the merchant's posts and ads.
• Information a customer volunteers in chat (e.g. name, area, phone number to complete an order).

How we use it

Only to provide the service to the merchant: replying to customers, handling orders, publishing merchant-approved content and reporting. We do not build advertising profiles, sell data, or share it for marketing.

Sharing

Only with service providers acting for us within the scope of the service: hosting/databases, AI model providers that process conversation text to generate replies, and automation tools. We may disclose data where required by law.

Retention & deletion

Up to 24 months or until deletion is requested, whichever comes first. See Data deletion instructions.

Security

Access tokens are encrypted at rest; access is restricted; secrets are never logged.

Age

The service is intended for users aged 18 and over.

Contact

firas@vaststore.co